FAQ

Can I pre-arrange or schedule a delivery in advance?

We take orders 24/7 and you can schedule a delivery date in advance.

 

Delay of Delivery?

In the event of any unexpected delays due to Bad Weather or Congestions by MCO roadblocks, our customer service team will strive to communicate in a timely manner to all affected customers.  

 

Order Status?

You can get information about an order you placed through the Order Status page.

 

Not at home during delivery?

Our delivery team will communicate with you prior to the delivery and should no one be available to receive your goodies, we will be in touch to schedule a second delivery.

*We will require you to acknowledge receipt of goodies.
*Additional Delivery Charges may incur.

 

Changing Delivery Address / Cancelling Order?

If you have already checked out and would like to change the delivery address, please contact our customer service team at info@drunkenmantis.com as soon as possible; we will try our best to reroute the scheduled delivery. 

In the event where rerouting is unsuccessful, it will be considered as a new delivery. Any additional delivery cost which may be incurred will be communicated to you, and your order will be redelivered your approval. 

*Same applies for Cancelling Order.

 

Restricted Areas?

We do not deliver to and within the vicinity of the following areas:

Hospitals
Kuala Lumpur International Airport (KLIA)
Government Buildings

Compliance with Laws and Policies

The sale of alcohol to individuals below the age of 21 years old or professing the religion of Islam is strictly prohibited. Please kindly exit the Site immediately if you fall below any of the categories above. You shall not purchase any Products from the Site.

This Agreement shall be governed by the laws of Malaysia and you agree to submit to the non-exclusive jurisdiction of the Courts in Malaysia.

Delivery Coverage

We currently do not delivery to East Malaysia and all other countries outside of Malaysia. 

 

Is there a Minimum/Maximum Order Requirement?

Our Minimum Order Requirement is One bottle of standard size alcohol.
We do not have any Maximum Order Limit.

 

What if my orders are incomplete, damaged or lost in delivery?

Before acknowledging the receipt of delivery, we advise you to check your order thoroughly. Should you find product that are broken or missing, do not accept the delivery. Please get in touch with our customer service team at info@drunkenmantis.com and we will arrange for a replacement upon verifying your claims.

 

Return/Exchange Policy?

All Products are marked as Final Sale and No Refunds will be made. Refunds/Exchange will only be applicable to damaged/broken bottles, reviewed on a case-by-case basis. We advise you to check your order throughly before acknowledging receipt of goods. 

*Additional delivery charges may apply.
*Opened/Consumed products will not be applicable for return or exchange.
*Products are perishable and sensitive to storage conditions, requests will be reviewed on a case-by-case basis.

 

Payments / Refunds

Available Payment Methods?

We accept Credit Card via Stripe payment gateway. Cheques must be cleared before delivery of goodies. Upon successful payment, we will process your order accordingly and arrange for delivery. 

 

Refunds via Stripe (Credit Card/Debit Card)

Stripe will submit refund request to your bank or card issuer. You will see the refund as a credit approximately 5 - 10 Business Days later, depending upon the bank. For Example, refunds made on a Monday, will appear as a refund next Monday (5 Business Days) or the following Monday (10 Business Days). 

Note: Refunds issued shortly after the original charge may not appear as a credit in your account. This is because the banks will record as Reversal instead of Refund. In the case of reversal, the original charge drops off from your bank statement and a separate credit is not issued/visible. 

Refunds via Bank Instant Transfer (TT) or ATM Bank-Ins

Refunds via Bank Instant Transfer or ATM Bank-Ins will be made directly to the original payment account within 5 Working Days.

 

Can I pay Cash On Delivery (COD)?

We do not accept Cash as payment. Kindly refer to Available Payment Methods above for further details. 
 

Can I change/cancel an order after payment has been placed?

If you have already checked out and would like to change/cancel the order, please contact our customer service team at info@drunkenmantis.com as soon as possible; we will try our best to reroute the scheduled delivery. 

In the event where rerouting is unsuccessful, it will be considered as a new delivery. Any additional delivery cost which may be incurred will be communicated to you, and your order will be redelivered with your approval. 

 

Products

Are your products authentic?

Drunken Mantis guarantees all products are 100% authentic, real & genuine. Our goal is to provide the joy of consuming premium quality authentic booze affordable for everyone. 

 

Need help choosing a product or the quantity?

Whether you are in need of premium quality alcohol for your wedding, house parties, private or corporate events, supplies for your bar, or your own personal consumption, our team of experienced customer service will be there to assist and guide you through. Please contact our customer service team at 0162917510